Elevator Maintenance with Alkhair Elevators Company
At Alkhair Elevators, we guarantee you the highest levels of quality and efficiency in elevator maintenance service, through a specialized team that works on all types of elevators and brands. We provide you with comprehensive maintenance services aimed at ensuring safe and continuous elevator operation, minimizing malfunctions to the minimum, with a focus on customer comfort and user safety.
First: Preventive Maintenance
At Alkhair Elevators, we are committed to conducting periodic maintenance visits every 6 weeks maximum, during which a precise preventive maintenance plan is implemented.
- Comprehensive inspection of all elevator components
- Addressing any user observations
- Replacing or maintaining any parts prone to damage
- Applying the highest quality and safety standards
We don't wait for malfunctions; instead, we proactively deal with everything that might lead to elevator stoppage later. The technical condition is accurately documented and analyzed in cooperation with the sales department to provide customized price quotations for any parts that may need future replacement, to maintain elevator efficiency and safety.
Second: Corrective Maintenance
In case of reporting any malfunction, our technical team commits to quick intervention within a period not exceeding 4 hours from the time of reporting. Simple malfunctions are handled immediately, with elevator restart during the same visit if possible.
In cases requiring replacement of a specific part or major repair, we do the following:
- Accurately identify the cause of malfunction
- Clarify expected update time
- Prepare an intervention report and deliver it to the customer
- Notify central management of the situation for coordination and follow-up
- Communicate with the responsible party at the customer to determine final implementation dates
Specialized Technical Team
We send a team of technicians trained to the highest level at the specified time, equipped with the latest tools and equipment to ensure work accuracy and safety.
Integrated Maintenance Procedures
We follow integrated maintenance procedures that ensure optimal elevator performance, with focus on preventive aspects to avoid future malfunctions.
Periodic Communication with Customers
We provide periodic communication with you to check on the elevator and follow up on your satisfaction, with periodic reports on the elevator's condition and performance.
Regular Preventive Maintenance
We provide regular preventive maintenance to maintain elevator readiness around the clock, and reduce the possibility of sudden malfunctions.
Quick Emergency Response
We guarantee quick response to any emergency malfunctions, with a technical support team available 24/7 to ensure continuous elevator operation.
Features of Elevator Maintenance Service with Alkhair Elevators Company
Deep Experience
We have long experience in maintaining all types of elevators and well-known brands.
Time Commitment
We adhere to precise schedules and respond quickly when any malfunctions occur.
Certified Quality
We use original spare parts and apply international and local quality standards (SASO).